Ford SA Takes Major Milestone in Service Plans Approach as ‘Right to Repair’ Takes Flight


A Ford dealership in South Africa

Ford South Africa is committed to following the new automotive aftermarket guidelines, also known as the “Right to Repair”.

From November 1, 2021, Ford Protect service and maintenance plans are unbundled from the purchase price of the vehicle and will be available as an option at an additional cost.

Ford SA claims that servicing at one of its 140 dealerships guarantees quality work using factory trained and certified technicians.

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Ford South Africa has made an important decision by committing to the new guidelines for the automotive aftermarket. These guidelines, more commonly known as the “Right to Repair”, came into effect on July 1, 2021 in South Africa and allow independent service providers (ISPs) to service and maintain vehicles as well.

As of November 1, 2021, not all new Ford vehicles sold in South Africa will come with a service plan as standard. Instead, new owners can purchase it as an option, giving them the freedom to have their vehicles serviced and serviced either at an authorized Ford dealership or an ISP.

Neale Hill, President of Ford Motor Company Africa, said, “We are committed to providing the best products, services and customer experiences, and we are focused on treating every customer as part of the Ford family. Ford is keenly aware of the growth of consumers. desire and the right to choose where they wish to service, maintain or repair their vehicles.

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Ford vehicle maintenance

The warranty remains intact

Although service and maintenance plans can now be purchased separately, Ford South Africa will continue to offer its original equipment manufacturer (OEM) warranty. Every Ford vehicle sold in South Africa will be covered by a comprehensive four-year or 120,000 km warranty, three-year or unlimited km roadside assistance, and a five-year or unlimited km corrosion warranty.

Hill adds, “Customers have the flexibility to choose where to service their vehicle, but it’s important that they become familiar with the guidelines. For example, if you choose to service your vehicle outside of the Ford dealer network while you have a Ford Protect Plan service in place. In this case, Ford is not obligated to pay independent service providers (ISPs) for the services rendered. The cost of the ISP will be for your own account – and while the Ford warranty remains in place, if there is a failure due to parts used or the workmanship of the ISP, this part of the repair may not be covered by the Ford warranty. . “

READ: Four facts we now know about SA’s auto industry, thanks to Right to Repair

If new owners do not specify a service or maintenance plan as part of their purchase, damage and / or mechanical damage due to vehicles not maintained according to Ford’s applicable service intervals will not be covered under warranty. from Ford.

Another aspect that owners should be aware of is that even if they opt out of a Ford service or maintenance program, recall repairs should be performed by one of the 140 Ford dealers in South Africa. Recall repairs are at no cost to the customer.

Hill concludes, “We have been working to implement the systems and processes necessary to unbundle the Ford Protect service plans. It took some time to deal with the complexities of unbundling service plans from the price of the vehicle, but we have the changes, and customers can choose to purchase them separately when buying a new Ford. “

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Ford Rangers en route to local dealerships

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